Adoption of Knowledge-Sharing Strategies and Its determinants in Higher Education Institutions in South Africa

Adoption of Knowledge-Sharing Strategies and Its determinants in Higher Education Institutions in South Africa

Tlou Maggie Masenya
DOI: 10.4018/978-1-7998-5772-3.ch010
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Abstract

Valuable sources of knowledge within an organization will remain local if knowledge sharing process is not managed appropriately. The purpose of this chapter was therefore to determine the factors that influence effective knowledge sharing in higher education institutions in South Africa. Data collection was largely based on critical review of literature relating to knowledge sharing and its determinants in HEIs. Institutional theory, theory of reasoned action, and socio-technical theory were used as underpinning theories to guide the study. The findings revealed factors that complicates the knowledge sharing process including lack of infrastructure, unwillingness to share knowledge, lack of trust, lack of incentives, low level of awareness, lack of training, lack of effective organizational culture. This chapter, therefore, recommends that these institutions can address some of the barriers to successful knowledge sharing if they leverage on these factors. The chapter further proposed an integrated conceptual framework for effective knowledge sharing within HEIs in South Africa.
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Introduction

Higher Education Institutions (HEIs) serve as reservoir of knowledge and are no longer just providing knowledge to students but also manage, blend and share knowledge among the faculty staff themselves. Albino et al. (1999) describe knowledge as a set of information associated to a meaning by an individual or organizational interpretation process. Knowledge is considered as the primary source of competitive advantage and critical to the long term sustainability and success of the organisation (Nonaka &Takeuchi, 1995). Davenport and Prusak (1998) defined knowledge as a fluid mix of framed experience, values, contextual information and expert insights that provides a framework for evaluating and incorporating new experiences and information. Knowledge can also be understood as information processed by individuals including ideas, facts, expertise and judgments relevant for individual, team and organizational performance (Wang & Noe, 2010). Knowledge production and diffusion is therefore widely accepted as a critical factor for economic growth with universities playing a key role in developing a knowledge based economy (Schotfield, 2013). The positive role of the higher education sector in building knowledge-based economies is highly promoted by international organizations such as the World Bank, because investment in quality training and higher education generates major external benefits that are critical for knowledge-driven economic and social development (Ramady, 2010).

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