An Integrated Electronic IQA System for HEI

An Integrated Electronic IQA System for HEI

DOI: 10.4018/978-1-5225-7365-4.ch048
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Most HEIs have piecemeal partially linked QMS (quality management system) or mechanisms to manage the data, statistics, and documents. The integrated eIQA structured in nine e-modules are aimed at integrating the quality-information-planning trilogy into a paperless online real-time era of quality-information-planning management working in conjunction with each other holistically to support the key management and institution performance management and informed decision making. The linkages are established via the key reports, statistics, documents, action plans, and projects required of quality management and accreditation across the QMS-PMS (planning management system) duo, as supported by a data warehouse and its application data marts that interlink the nine e-modules in eIQA.
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Background Of Study

External Quality Assurance (EQA) as represented by any accreditation requirements has been prescribed voluntarily or mandated where all HEIs subscribe to or are mandatorily coerced into (Wells, 2014). While EQA hypes the protection of stakeholders’ values in learning outcomes and competencies, the accompanying and complementary Internal Quality Assurance (IQA) struggles to keep up with the pace of EQA progress and requirements (Kettunen, 2012). Systems and mechanisms in accomplishing and achievement EQA requirements falters or are sidetracked due to the mundane IQA with volumes of documents, reports, statistics and evidences requirements of quality measures of processes and results underlying education value (Prikulis, Raugvargers, & Rusakova, 2011).

In attempting to resolve this issue, this chapter explores the key components of quality, information and planning underpinning education excellence to align the integration of the 3 main IQA core systems of quality management (QM), information management (IM) and planning management (PM) as these encompass most aspects of the creation and delivery of the educational value of HEIs. The proposed integrated eIQA is strategically and tactically aligned top-down and bottom-up where quality management is aligned with planning management via information management leading to informed decisions affecting quality management at all levels of the institution, administrative units, colleges and programs. To illustrate these QM-IM-PM linkages via its key integrated e-modules, a case study of a leading university in the Middle East demonstrates this strategic integrated eIQA system.

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