MLA
Metcalfe, Mike. "Concern Solving for IS Development." Socio-Technical and Human Cognition Elements of Information Systems. IGI Global, 2003. 135-151. Web. 25 Apr. 2018. doi:10.4018/978-1-59140-104-9.ch007
APA
Metcalfe, M. (2003). Concern Solving for IS Development. In S. Clarke, E. Coakes, M. Hunter, & A. Wenn (Eds.), Socio-Technical and Human Cognition Elements of Information Systems (pp. 135-151). Hershey, PA: IGI Global. doi:10.4018/978-1-59140-104-9.ch007
Chicago
Metcalfe, Mike. "Concern Solving for IS Development." In Socio-Technical and Human Cognition Elements of Information Systems, ed. Steve Clarke, Elayne Coakes, M. Gordon Hunter and Andrew Wenn, 135-151 (2003), accessed April 25, 2018. doi:10.4018/978-1-59140-104-9.ch007
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