Holistic Approaches to Student Support in Online Learning Environments

Holistic Approaches to Student Support in Online Learning Environments

DOI: 10.4018/978-1-6684-8646-7.ch019
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Abstract

Online education has become increasingly popular in recent years, providing students with flexibility, accessibility, and convenience in pursuing their academic goals. However, as online education has grown, so too have the challenges and difficulties faced by students. This chapter aims to explore the primary challenges and obstacles that students face in online education and examine a range of effective strategies and approaches that educators can implement to mitigate these challenges. Through a thorough examination of the difficulties and shortcomings of online learning, the chapter will outline holistic and practical guidelines that educators can use to provide effective support to their students.
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Introduction

Due to its accessibility and flexibility, online learning has seen a large rise in popularity in recent years. This is because it can be used by a variety of student populations, including those with disabilities, those who live in remote locations, and working professionals. This mode of education offers advantages such as the ability to learn at one's own pace and location, as well as to fit learning around other commitments (Allen & Seaman, 2017; Burk & Bender, 2005). Students can collaborate with classmates from different backgrounds, learn digital literacy skills, and have access to a multitude of digital tools and multimedia elements through online education (Almusharraf & Khahro, 2020). Additionally, it has been demonstrated that using appropriate instructional design and pedagogical methodologies, online education can produce learning outcomes that are comparable to or even superior to those of traditional face-to-face training (Castro & Tumibay, 2021). As students take charge of their education and traverse different online tools and resources, online learning environments can promote active participation, critical thinking, and self-directed learning (Almaiah & Alyoussef, 2019).

Despite the many advantages, students who study online face particular difficulties. In online learning environments, self-regulation, motivation, social interaction, and technological issues can all affect students' effectiveness (Castro & Tumibay, 2021). The requirement for self-regulation and time management abilities is one of the difficulties faced by online students. Since they frequently have to balance many obligations, such as employment, family, and other commitments, students who learn online must take responsibility for their learning and manage their time well (Almusharraf & Khahro, 2020). Poor time management, procrastination, and trouble meeting deadlines can come from a lack of self-regulation skills, which can have a negative impact on academic performance. The lack of motivation is another issue that online students encounter. Some students may find it difficult to stay motivated in an online learning environment without the framework of regular face-to-face classes and in-person interactions with instructors and peers (Almaiah & Alyoussef, 2019). Some students may find it difficult to remain intrinsically motivated and engaged in the lack of prompt feedback and responsibility, which lowers participation and performance. For online students, social connection is another difficulty. Online learning settings might not have as much social contact and personal relationships as conventional face-to-face classes. Lack of opportunity for informal talks, group work, and peer connection might make students feel isolated, which can have a detrimental impact on their engagement and happiness (Almusharraf & Khahro, 2020). It might be difficult to build social relationships and a sense of community in an online setting. For students who study online, technical issues can be quite challenging. Students may experience difficulties accessing course materials, participating in discussions, and turning in assignments on time due to network issues, software bugs, and hardware restrictions (Allen & Seaman, 2017). technical support services may be needed for additional help and support as a result of technological difficulties because they can be frustrating, stressful, and anxiety-inducing. An additional issue for online students is resource access. Although online learning offers flexibility, some students may have trouble getting to the books, articles, and online libraries they need. Lack of resources might make it difficult for students to finish tasks and participate in worthwhile learning (Castro & Tumibay, 2021). It is essential to address problems with resource accessibility and availability to guarantee fair chances for online students. To ensure the success of online students, these issues must be resolved. Comprehensive student support systems that address concerns with self-control, motivation, social interaction, technological difficulties, and resource accessibility can be implemented to help students overcome these obstacles and have a pleasant and inclusive online learning experience.

Key Terms in this Chapter

Universal Design for Learning (UDL): An approach for creating instructional materials and settings that are inclusive and accessible to all students, regardless of their backgrounds or abilities.

Massive Open Online Courses (MOOCs): Online courses that are widely available and often provide flexible, self-paced learning opportunities for students throughout the world.

Support Services: A variety of tools, services, and initiatives are made available to students to aid in their academic success.

Instructor Presence: The deliberate participation, engagement, and interaction of instructors in an online learning environment to support learning, offer guidance, and create a feeling of community among students.

Open Education Resources (OERs): Materials for learning that are publicly accessible for anybody to use, edit, and share, such as textbooks, videos, and interactive modules.

Self-Regulated Learning: The process through which students take charge of their own learning using techniques including goal-setting, tracking, and adjusting their study methods in response to results.

Social Presence: The extent to which students in an online learning environment feel connected, involved, and socially integrated, frequently made possible through contact with other students and teachers.

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