MLA
Toleman, Mark,et al. "Improving ICT Governance: A Radical Restructure Using CobiT and ITIL." Information Technology Governance and Service Management: Frameworks and Adaptations, edited by Aileen Cater-Steel, IGI Global, 2009, pp. 178-190. http://doi:10.4018/978-1-60566-008-0.ch009
APA
Toleman, M., Cater-Steel, A., Kissell, B., Chown, R., & Thompson, M. (2009). Improving ICT Governance: A Radical Restructure Using CobiT and ITIL. In Cater-Steel, A. (Ed.), Information Technology Governance and Service Management: Frameworks and Adaptations (pp. 178-190). IGI Global. http://doi:10.4018/978-1-60566-008-0.ch009
Chicago
Toleman, Mark and Aileen Cater-Steel, Brian Kissell, Rob Chown, and Michael Thompson. "Improving ICT Governance: A Radical Restructure Using CobiT and ITIL." In Information Technology Governance and Service Management: Frameworks and Adaptations. edited by Aileen Cater-Steel, 178-190. Hershey, PA: IGI Global, 2009. http://doi:10.4018/978-1-60566-008-0.ch009
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