Job Satisfaction and Work Productivity During the COVID-19 Pandemic: Involuntary Work From Home of Higher Education in Indonesia

Introduction

The corona virus outbreak (COVID-19) has threatened the health of the entire world community. According to the World Health Organization (WHO), COVID-19 is now officially categorized as a pandemic whose spread is getting faster. In addition, this pandemic also occurs not only targeting one region or country but also simultaneously (Sebayang, 2020). Pandemic can literally be defined as a virus with a scale of disease spread that occurs globally throughout the world and has a higher level than the epidemic (WHO, 2020). In this situation, WHO is warning all countries in the world to increase preparedness in preventing and managing the pandemic. This of course requires the state to make policies especially for all sectors. This policy aims to limit all activities both economically, socially, educationally, and everything that requires an interaction to break the chain of spread of this virus. One visible impact is the company. Companies are required to carry out involuntary work from home (IWFH) which means that all employees work at home. This of course triggered forcibly so that the company can adjust this situation as quickly as possible with an adequate digital platform. For many small companies and organizations, the situation tends to be very different, remote work may be limited to e-mail and other non-operational systems (Felstead and Henseke, 2017). Breaking organizations down into individuals who work at home with different requirements and meeting the needs of each individual is not a simple approach, but may be important, regarding the urgency in some cases, especially in Covid19 crisis situation.