MLA
Böttcher, Martin, and Klaus-Peter Fähnrich. "Modeling of Service Systems." Technological Applications and Advancements in Service Science, Management, and Engineering, edited by Stuart D. Galup, IGI Global, 2012, pp. 283-294. https://doi.org/10.4018/978-1-4666-1583-0.ch016
APA
Böttcher, M. & Fähnrich, K. (2012). Modeling of Service Systems. In S. Galup (Ed.), Technological Applications and Advancements in Service Science, Management, and Engineering (pp. 283-294). IGI Global. https://doi.org/10.4018/978-1-4666-1583-0.ch016
Chicago
Böttcher, Martin, and Klaus-Peter Fähnrich. "Modeling of Service Systems." In Technological Applications and Advancements in Service Science, Management, and Engineering, edited by Stuart D. Galup, 283-294. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-1583-0.ch016
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