Modeling of Service Systems

Modeling of Service Systems

Martin Böttcher (University of Leipzig, Germany) and Klaus-Peter Fähnrich (University of Leipzig, Germany)
DOI: 10.4018/978-1-4666-1583-0.ch016
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An important aspect in the field of service science is service modeling; however, no comprehensive modeling approach exists. In this regard, the authors analyze literature of service science and look at existing modeling approaches. Based on this analysis they identify concepts necessary for modeling services. This paper specifies a semi-formalized meta-model comprising the concepts found and for having a more applicable meta-model, the authors transfer it into a technical space. Additionally a concrete syntax and implemented an editor, which supports service modeling, is specified. Overall, this work comprises existing approaches and presents a well-structured formalized meta-model for the domain of service modeling. This meta-model may be used as a starting point for further research within the area of service modeling.
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Methodical Approach

For the development of the meta-model we took certain steps (Figure 1). Firstly we analyzed the literature of the service domain and existing service modeling approaches. This analysis provided the relevant concepts for service modeling. These concepts were augmented when necessary and described in a formal way by using mathematical and logical expressions. In addition we translated this meta-model and implemented an editor by using the Eclipse Modeling Framework (Budinsky et al., 2004). The aggregation of modeling concepts, the formalized meta-model and the implementation can be called “architecture for integrated service systems” (Böttcher, 2008).

Figure 1.

Process of developing the meta-model

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