MLA
Chen, Charlie C., and Terry Ryan. "Online Behavior Modeling: An Effective and Affordable Software Training Method." End-User Computing: Concepts, Methodologies, Tools, and Applications, edited by Steve Clarke, IGI Global, 2008, pp. 1922-1937. https://doi.org/10.4018/978-1-59904-945-8.131
APA
Chen, C. & Ryan, T. (2008). Online Behavior Modeling: An Effective and Affordable Software Training Method. In S. Clarke (Ed.), End-User Computing: Concepts, Methodologies, Tools, and Applications (pp. 1922-1937). IGI Global. https://doi.org/10.4018/978-1-59904-945-8.131
Chicago
Chen, Charlie C., and Terry Ryan. "Online Behavior Modeling: An Effective and Affordable Software Training Method." In End-User Computing: Concepts, Methodologies, Tools, and Applications, edited by Steve Clarke, 1922-1937. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-945-8.131
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