Abstract
Quality is a significant issue to consider when thinking about optimizing processes, improving the quality of services and products, increasing customer or client satisfaction, or just reducing costs that are related to waste or non-optimization in processes. E-environments and smart territories are not an exception, so, quality is a key success factor when considering and developing them. Quality has always been considered a part of the management system and processes in a company. Quality stands for the required perspective in the strategy of an enterprise and leads to accomplishing all quality requirements and goals previously defined in the company. There are several reasons why quality should be considered in an e-environment or a smart city.
TopFeatures To Be Considered In A Smart City
Cities nowadays have detected several problems related to their sustainability during the next years (Lazaroiu & Roscia, 2012) and the shortage of natural resources (Pellicer et al., 2013). A sustainable urban model is incentivized by the European Commission using the strategic energy technology plan. Moreover, that is because cities are accommodating a huge part of the world population (Perera & Zaslavsky, 2014), creating pressure on every aspect of urban living, and there is an increasing concern about the shortage of natural resources. Recent changes in service environments have changed the conditions of their production and consumption (Anttiroiko, Valkama, & Bailey, 2014).
Key Terms in this Chapter
Knowledge City: A city based upon knowledge and structured taking into account knowledge management to increase the value of the services offered by the city to citizens.
Sustainability of a City: Challenge of many cities that try to be autonomous and to respect environment and future life and conditions, avoiding the impact of current actions in future wellness.
Confidence of Citizens: Trust of citizens in the city where they live, related to the wellness they feel when they receive the service they require and demand to that city.
Citizen-Centered Service: A service that is oriented to the citizen of a city; that kind of services are designed and implemented focused on the citizen of a city, trying to deliver the value the citizens require.
City Management Model: Government model of a smart city that gather the procedures to manage the city.
Quality of Services: Level in which services fit the requirements of a service that is offered to citizens.
Critical Success Factors: Factors that are very important to achieve an objective, and they are key issues in the process of achievement of that objective.