Relationship Between Organizational Stress and Organizational Cynicism in the Tourism Industry: A Study

Relationship Between Organizational Stress and Organizational Cynicism in the Tourism Industry: A Study

Murat Ak (Karamanoglu Mehmetbey University, Turkey)
Copyright: © 2020 |Pages: 19
DOI: 10.4018/978-1-7998-1474-0.ch019

Abstract

This chapter analyzes the relationship of organizational stress and cynicism in the tourism industry. To do this, a survey was given to hotel workers at a five-star hotel in Antalya, Turkey. The method is quantitative.
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Background

In this part of the study, the concepts of organizational stress and organizational cynicism are theoretically evaluated within a conceptual framework. Firstly, the concept of organizational stress is discussed.

Key Terms in this Chapter

Job Satisfaction: The adequacy level of the provisions (wages, appreciation, social security, etc.) that employees expect to receive in return for their labors they think they spend for their work.

Individual Differences: The characteristics that distinguish human beings.

Organizational Commitment: The sense of belonging that employees feel for their organization.

Stress: A condition that causes illnesses in time that affect the body and mental state and reduce the quality of life.

Business: An independent budgeted organization established for investment in earnings or other benefits by investing in main commodities in the fields of industry, commerce, agriculture.

Tourism Industry: An industry that combines various services and activities such as tourism organization, marketing, accommodation, transportation services, food and beverage activities, retail stores and various other activities under an umbrella.

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