Supply Chain Resilience in Service Organizations: A Case Study of Kohinoor Hospital, Kurla, Mumbai

Supply Chain Resilience in Service Organizations: A Case Study of Kohinoor Hospital, Kurla, Mumbai

Abbasi Attarwala, Balasbramaniam Santhanam
Copyright: © 2022 |Pages: 21
DOI: 10.4018/978-1-7998-9506-0.ch007
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Abstract

Supply chain operations by means of manual systems are no longer economical. Though manufacturing sector organizations require supply chain systems in place to react to such events which will reduce the impact and quickly recover, the experience of service organizations, particularly hospitals and healthcare organizations, assumes crucial importance in the current context of the COVID pandemic. Kohinoor Hospital (KH) has become a leading multi-specialty tertiary care hospital since its commencement of services in January 2010. Data had been gathered for analysis from the primary sources/information provided by KH. The study of major crisis management like COVID-19 and resilience path is significant to formulate novel and innovative responses as part of competitive strategies to the hospitals and related to the healthcare sector. This study is highly relevant to researchers, industry practitioners/sector consultants, and policy makers in government.
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Background

During the Nineteen Forties, factories/workshops with large manufacturing/ assembly line facilities had relied on supply chains which were based on theories or relatively old methods. Because each individual business has its own needs, a generic supply chain solution could not be adopted. With this kind of varied SCM, business organizations and its logistics partner were able to determine the most effective methods and theories. In some instances, the methods applied which can favourably affect the related industries at the same time. However, not every method or theory is going to have a positive effect on their specific industry or business. The essentials of the major SCM methods in manufacturing industries are presented in the Table 1

Key Terms in this Chapter

Likert Scale: A one-dimensional scale that researchers use to collect respondents' attitudes and opinions.

Competitive advantage: The phenomena of competitive advantage have been added in the modern marketing approaches developed by Philip Kotler. It has been aimed to provide businesses the opportunity to increase their competitiveness in terms of the market performance in terms of its sales and its product presence in the marketplace.

E-Commerce: Electronic commerce is the buying and selling of goods and services, or the transmitting of funds over an electronic network, primarily the internet. These business transactions occur either as business-to-business (B2B), business-to-consumer (B2C), consumer-to-consumer or consumer-to-business.

Radio Frequency Identification Technology (RFID): A business tool used in Supply Chain Management. RFID is a growing technology that enables close cooperation of the supply chain partners by real-time information visibility.

Stakeholder in Hospital: Manufacturers, purchasers, distributors, and providers.

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