Understanding the Nature of Task Analysis in Web Design

Understanding the Nature of Task Analysis in Web Design

Rod Farmer, Paul Gruba
DOI: 10.4018/978-1-59904-945-8.ch096
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Designing usable web-based interfaces challenges practitioners to carefully consider end-user behaviour and requirements. Unfortunately, in meeting this challenge, human-computer interaction task analysis is often poorly understood and applied during web design activities. Rather than purely evaluating usability against prescriptive guidelines, we argue that designing for web-based interaction requires a more holistic and descriptive approach. This chapter provides an overview of cognitive and postcognitive human-computer interaction task analysis frameworks, and their respective abilities to capture a systemic view of stakeholder requirements. As such, this chapter provides a valuable resource for researchers and practitioners alike.

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