MLA
Lorenzo-Romero, Carlota, et al. "Web Experience Effects in a Virtual Shopping Interaction Environment." Consumer Information Systems and Relationship Management: Design, Implementation, and Use, edited by Angela Lin, et al., IGI Global, 2013, pp. 136-155. https://doi.org/10.4018/978-1-4666-4082-5.ch008
APA
Lorenzo-Romero, C., Constantinides, E., & Gómez-Borja, M. A. (2013). Web Experience Effects in a Virtual Shopping Interaction Environment. In A. Lin, J. Foster, & P. Scifleet (Eds.), Consumer Information Systems and Relationship Management: Design, Implementation, and Use (pp. 136-155). IGI Global. https://doi.org/10.4018/978-1-4666-4082-5.ch008
Chicago
Lorenzo-Romero, Carlota, Efthymios Constantinides, and Miguel A. Gómez-Borja. "Web Experience Effects in a Virtual Shopping Interaction Environment." In Consumer Information Systems and Relationship Management: Design, Implementation, and Use, edited by Angela Lin, Jonathan Foster, and Paul Scifleet, 136-155. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-4082-5.ch008
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