Actors engagement is a reciprocal, social, and collective activities among the parties involved based on common institutional logic to meet the desired goal. In archive serves, actors engagement means the involvement of stakeholders, archive staffs, and users to share ideas, experiences, and directions with a view to enhancing archival values.
Published in Chapter:
Actor Engagement in the Archival Value Co-Creation Process Through Social Networking Tools: Context of Archive Services in Japan
Md. Mukhlesur Rahman (Japan Advanced Institute of Science and Technology, Japan) and
Kunio Shirahada (Japan Advanced Institute of Science and Technology, Japan)
Copyright: © 2022
|Pages: 17
DOI: 10.4018/978-1-7998-8942-7.ch005
Abstract
The study aims to determine how social networking tools can help to engage different actors in archive service systems in value co-creation. With this view, this research reviewed the literature on major issues of archive services and collected primary data from 68 local archive centers in Japan. In addition, Twitter data of the National Archives of Japan were collected and analyzed using SPSS 17.0 and SmartPLS. Results show that the archive service system requires three actors: stakeholders, archive staff, and users. These actors can be connected through social networking tools that enable the integration of knowledge and skills to improve the archive management quality and uplift the value of archival resources. The study proposed an integrated archive management framework incorporating the archive administrators, stakeholders, and users. Implementation of the proposed framework can ensure improved management for stakeholders, easily accessible content for users, and improved service and organizational trust for archive centers.