What is User-Centric Design

This chapter provides a comprehensive overview of key criteria and methodologies essential for effectively choosing chatbots tailored to specific organizational needs. Addressing the critical intersection of functionality, user experience, and technological capabilities, the chapter delves into the evaluation of natural language processing, integration capabilities, scalability, and adaptability to diverse industries. Emphasizing the significance of a user-centric approach, the discussion encompasses user interface design, conversational flow, and the incorporation of feedback mechanisms to enhance user satisfaction. Furthermore, the chapter sheds light on the importance of aligning chatbot selection with overarching organizational goals and strategies. This work is a great resource for researchers and practitioners who are navigating the complex process of choosing chatbots in the always changing field of conversational AI. It distils best practices from industrial examples and emerging trends.