What is Knowledge-Intensive Work

E-government initiatives need to take the competence involved in producing high-quality services for citizens into account. We draw on insights from a pilot project in a Norwegian municipal aiming at radically restructuring the Norwegian welfare sector and show how the competence to provide highquality services rely on the collective achievement of individuals’ knowing-in-practice when dealing with particular cases and situations. Furthermore, we show how competence in terms of ‘processes of knowing’ is intrinsically related to organization structure and existing information systems. Transforming the Norwegian Welfare Sector then, involves transforming a sociotechnical network of heterogeneous elements, where existing processes of knowing plays an important role. Based on this, we discuss implications for implementing e-government in local municipals, and in particular e-government initiatives that aim at introducing all-embracing integrated IT solutions across organizational and geographical borders. The chapter concludes by sketching implications for future research on e-government.