What is Problem Finding

Among brand stories that affect brand equity, the importance of signature stories has been pointed out in particular. Casio Computer Co.'s G-SHOCK enjoys strong brand equity. The first model has created a new market. The development of G-SHOCK went through two years of trial and error. The trial and error that can exist only in the development of a market-creating product exert a great impact on brand equity. Stories about the trial and error of the developer and marketer during the development of a market-creating product are called “innovation narratives” in this chapter. This study examines the process of creating an innovation narrative from the viewpoint of a dialog and identifies the existence of a chain of two types of pivots: open pivots and closed pivots.