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What is Empathic Design

Chapter 7
Handbook of Research on Media Literacy in the Digital Age
Five-stage process that looks at the participants and community experience to explore better ways to designing produces and processes. The key components are perspective taking and role-playing to better understand other’s point of views that leads toward an inclusive approach.
Published in Chapter:
Developing Digital Empathy: A Holistic Approach to Media Literacy Research Methods
Yonty Friesem (Central Connecticut State University, USA)
Copyright: © 2016 |Pages: 16
DOI: 10.4018/978-1-4666-9667-9.ch007
Abstract
In the Digital Age, when technology offers many solutions and distractions at the same time, we should use media literacy research to address these advantages and challenges through a holistic approach. This chapter introduces digital empathy as a holistic framework combining empathic design and empathic listening to bridge the traditional protectionist and empowerment approaches in media literacy research. Digital Empathy is a mixed methods approach that has been developed through a longitudinal study. It is an inclusive model that addresses the participants and the researcher's cognitive, emotional, and social skills through empathic design and empathic listening. Using a longitudinal case study of a month-long media literacy summer class with underprivileged high school students, the chapter describes digital empathy, not only as a pedagogical approach, but also as a holistic research method that will advance media literacy scholarship.
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