What is E-Inclusion

The implementation of e-government is a challenging task in any developed political context, but all the more uniquely so in the postcommunist transitioning countries. These factors surpass the indubitabl benefits of automation as an output and information technology as a tool, and take into account elements of context and capacity that should not be overlooked. The degree of resistance to change due to organizational, structural, and social factors varies depending upon differences in each of these critical dimensions. In postcommunist countries such as Armenia, e-transformation is considered in some quarters as a second disruption, the first being the fall of the Soviet rule. In this chapter, we develop a comprehensive framework which is needed for successful implementation of e-government initiatives. This framework combines not only the critical dimensions of e-government interactions but also the various sociotechnical aspects that are particularly relevant to the special challenges of transitioning countries.