Representational State Transfer Application Programming Interface more commonly known as REST API web service. It means when a RESTful API is called, the server will transfer a representation of the requested resource's state to the client system.
Published in Chapter:
Exploring the Secrets Behind Chatbot Success in Modern Banking: A Systematic Literature Review
Saurabh Bhattacharya (Chitkara Business School, Chitkara University, Punjab, India) and Babita Singla (Chitkara University, India)
Copyright: © 2024
|Pages: 20
DOI: 10.4018/979-8-3693-1830-0.ch017
Abstract
Chatbots, which provide a smooth and effective channel of contact, have completely changed the way companies engage with their clientele. This study explores the underlying technologies and procedures that underpin chatbot functioning, going deep into their complex workings. The chapter offers a thorough analysis of chatbot functionality and industry effects, ranging from machine learning methods to natural language processing. The abstract delves into the significance of user experience, emphasizing the importance of contextual understanding, personalization, and continuous learning in refining chatbot performance. Moreover, it touches upon challenges such as ethical considerations, biases, and limitations inherent in chatbot technology. In essence, this abstract encapsulates the multifaceted workings of chatbots, elucidating the amalgamation of linguistic processing, artificial intelligence, and machine learning that enables these conversational agents to navigate diverse user inputs and contribute to the evolving landscape of human-computer interaction.