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What is Service Efficiency

Chapter 3
Technological Advancements in Library Service Innovation
Service efficiency in this chapter refers to the balance between the library labor and technical input and service output in providing services to patrons.
Published in Chapter:
How Does AI Make Libraries Smart?: A Case Study of Hangzhou Public Library
Bing Nie (Zhejiang Tongji Vocational College of Science and Technology, China), Ting Wang (Emporia State University, USA), Brady Daniel Lund (Emporia State University, USA), and Fengping Chen (Hangzhou Public Library, China)
Copyright: © 2022 |Pages: 16
DOI: 10.4018/978-1-7998-8942-7.ch003
Abstract
In the past two decades, the rapid development of information technology has been widely used in individuals' daily lives, leading to a sea change. As a city at the forefront of artificial intelligence (AI) technology in China, Hangzhou first applied the technology to public library services to relieve the shortage of reference and circulation service resources caused by a large number of regular patrons. This chapter first introduced the application model of AI in various libraries worldwide, then focused on its application in a public library in China, a developing country. This chapter may shed light on the application of AI in other libraries in developing countries.
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