What is Shared-Service Outsourcing

A service oriented approach in providing a unified business solution and effective administrative management internally (insourcing) accross an organisation wide. According to Dell and Tsaplina (2004) , they positioned that Shared Service Centers are generally composed of three parts, i.e Centre of Expertise (COE), Centre of Scale (COS) and Human Resource (HR). In some other studies, Centre of Scale is refered to as data center outsourcing (DCO). In these centers organisation policies were explicitly defined, also the needed skills were sorted. Da Rold and Erba (2000) AU46: The in-text citation "Da Rold and Erba (2000)" is not in the reference list. Please correct the citation, add the reference to the list, or delete the citation. believe that Economies of scale are expected to greatly benefit data center outsourcing (DCO) vendors. By providing services from large data centers, outsourcers are expected to be able to pass on savings to any client via low-cost MIPS.

IT Outsourcing in the Face of Global and Technology Challenges

Abdul Jaleel K. Shittu (Universiti Utara, Malaysia) and Nafisat Afolake Adedokun-Shittu (Universiti Utara, Malaysia)