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What is Sociotechnical Systems

Chapter 7
Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies
A perspective which views social and technical dimensions as intertwined as if both sides of the same coin and where the distinction between the two is highly contingent.
Published in Chapter:
Towards Digital Governance in UK Local Public Services?
Ian McLoughlin (Monash University, Australia)
Copyright: © 2009 |Pages: 15
DOI: 10.4018/978-1-60566-282-4.ch007
Abstract
In the United Kingdom, major investments have been made in e-government in order to modernize government and improve the efficiency and quality of public services. It has been claimed that these changes herald a “new era of digital governance”. The management of the vast majority of public services in the United Kingdom takes place at local and regional levels and provision at this level has a key role in “joining-up services” through greater information sharing and multi-agency working. This chapter examines these developments with reference to a study of the procurement of a software system by a city council, an experiment in multi-agency working to provide services to children, and the introduction of a regional smart card. It is argued that if such innovations are to have outcomes consistent with the claims of the digital governance thesis, then the relationship between technological and organizational change will need to be re-thought.
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Chapter 3
Interactive Sociotechnical Analysis: Identifying and Coping with Unintended Consequences of IT Implementation
An approach to organizational research and development that treats organizational behavior and performance as emerging through interactions and alignments among the technical subsystem, social subsystem, and the organization’s social and organizational context.
Published in Chapter: Interactive Sociotechnical Analysis: Identifying and Coping with Unintended Consequences of IT Implementation; From: Handbook of Research on Advances in Health Informatics and Electronic Healthcare Applications: Global Adoption and Impact of Information Communication Technologies
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Chapter 3
Interactive Sociotechnical Analysis: Identifying and Coping with Unintended Consequences of IT Implementation
An approach to organizational research and development that treats organizational behavior and performance as emerging through interactions and alignments among the technical subsystem, social subsystem, and the organization’s social and organizational context.
Published in Chapter: Interactive Sociotechnical Analysis: Identifying and Coping with Unintended Consequences of IT Implementation; From: Handbook of Research on Advances in Health Informatics and Electronic Healthcare Applications: Global Adoption and Impact of Information Communication Technologies
Full Text Chapter Download: US $37.50 Add to Cart
Chapter 8
Bringing the User into the Project Development Process
A theory that views people and technologies not as separate and discrete entities but as parts of a larger system. Sociotechnical systems theory states that a full understanding of any organization or social system can not be attained without understanding both how societal issues shape the development and use of technology and how technology shapes the capabilities, desires, and beliefs of society.
Published in Chapter: Bringing the User into the Project Development Process; From: Handbook of Research on Technology Project Management, Planning, and Operations
Full Text Chapter Download: US $37.50 Add to Cart
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