A referral service without a physical presence. It is conducted electronically, often in real-time, where customers use computers or other Internet technologies to communicate with library staff.
Published in Chapter:
Past, Present, and Future of Artificial Intelligence in Library Services
Ambar Yoganingrum (Research Center for Informatics, National Research and Innovation Agency, Indonesia), Rulina Rachmawati (Repository, Multimedia and Scientific Publications, National Research and Innovation Agency, Indonesia), and Koharudin Koharudin (Department of Computer Science, IPB University, Indonesia & Bureau for Organization and Human Resources, National Research and Innovation Agency, Indonesia)
Copyright: © 2022
|Pages: 24
DOI: 10.4018/978-1-7998-9094-2.ch007
Abstract
In the past, human imagination about intelligent machines was only found in the science fiction of storybooks and films. Today, artificial intelligence (AI) can be found in people's daily lives. Various professions should prepare to face the automation era in the future. Libraries may be one of the slowest institutions to develop AI. Gradually, the institution adopts it for their services. Many papers focus on AI development in libraries, but the opportunities and challenges for librarians to face the era of automation are essential to discuss. This chapter provides insights into the professions that librarians can offer. First, this chapter provides information on the history and development of AI in library services. Then, based on bibliometric analysis, this chapter discusses AI trends in library services. Next, this chapter conducts a systematic review and presents the types of AI developed over time for library services. Finally, this chapter discusses the types of jobs, expertise, and skills that librarians can develop in the robotics era in the future.