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International Journal of Technology-Enabled Student Support Services (IJTESSS)

International Journal of Technology-Enabled Student Support Services (IJTESSS)

This journal will be converting from Hybrid Open Access to full Gold Open Access on January 1, 2023. All article manuscripts (in process and newly submitted) will be processed through as open access submissions in preparation for the 2023 conversion.
Formerly International Journal of Technology and Educational Marketing (IJTEM)
*It is with a heavy heart that IGI Global announces the passing of Dr. Purnendu Tripathi, Deputy Director, Indira Gandhi National Open University, India, who served in a number of capacities with IGI Global, including as co-Editor-in-Chief of the International Journal of Technology-Enabled Student Support Services (IJTESSS) and the International Journal of Technology and Educational Marketing (IJTEM). Dr. Tripathi has also served as a guest editor for various journals of IGI Global as well as a co-editor of several book publications including casebooks, handbooks of research, and edited monographs. We offer our deepest condolences to his friends, colleagues, and family.
Editors-in-Chief: Siran Mukerji (Indira Gandhi National Open University, New Delhi, India) and Anjana (Indira Gandhi National Open University, New Delhi, India)
Indexed In: INSPEC and 1 more indices
Published: Continuous Volume |Established: 2019
ISSN: 2577-5871|EISSN: 2577-588X|DOI: 10.4018/IJTESSS
Journal Metrics
Submission to Acceptance: Approx. 17 - 21 Weeks
Acceptance to Publication: Approx. 4 - 8 Weeks
Acceptance Rate: Approx. 33 - 43%
Latest Published Articles
Published: Jan 1, 2021
DOI: 10.4018/IJTESSS.2021010101
Volume 11
Over the years, higher learning institutions (HLIs) have been deploying e-learning systems to complement traditional learning systems in Tanzania. This initiative has consumed many resources... Show More
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Cite Article

MLA

Lashayo, Deogratius Mathew and Julius Raphael Athman Mhina. "Antecedents of Instructor Intention to Continue Using E-Learning Systems in Higher Learning Institutions in Tanzania: The Influence of System Quality and Service Quality." vol.11, no.1 2021: pp.1-16. http://doi.org/10.4018/IJTESSS.2021010101

APA

Lashayo, D. M., & Mhina, J. R. (2021). Antecedents of Instructor Intention to Continue Using E-Learning Systems in Higher Learning Institutions in Tanzania: The Influence of System Quality and Service Quality. , 11(1), 1-16. http://doi.org/10.4018/IJTESSS.2021010101

Chicago

Lashayo, Deogratius Mathew, and Julius Raphael Athman Mhina. "Antecedents of Instructor Intention to Continue Using E-Learning Systems in Higher Learning Institutions in Tanzania: The Influence of System Quality and Service Quality," 11, no.1: 1-16. http://doi.org/10.4018/IJTESSS.2021010101

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Mendeley
Published: Jan 1, 2021
DOI: 10.4018/IJTESSS.2021010102
Volume 11
This paper examines the university students' expectations of higher education institution (HEI) service quality (SQ) as a determinant of service planning and marketing of institutions. The paper... Show More
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Cite Article

MLA

Suru, Majiyd Hamis. "Student Expectations on Service Quality as a Determinant of Service Planning and Marketing for Higher Education Institutions in Tanzania." vol.11, no.1 2021: pp.17-36. http://doi.org/10.4018/IJTESSS.2021010102

APA

Suru, M. H. (2021). Student Expectations on Service Quality as a Determinant of Service Planning and Marketing for Higher Education Institutions in Tanzania. , 11(1), 17-36. http://doi.org/10.4018/IJTESSS.2021010102

Chicago

Suru, Majiyd Hamis. "Student Expectations on Service Quality as a Determinant of Service Planning and Marketing for Higher Education Institutions in Tanzania," 11, no.1: 17-36. http://doi.org/10.4018/IJTESSS.2021010102

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Mendeley
Published: Jan 1, 2021
DOI: 10.4018/IJTESSS.2021010103
Volume 11
This article explores promising teaching practices for teaching linguistically and culturally diverse international students by identifying the teaching practices that have high levels of... Show More
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Cite Article

MLA

Smith, Clayton,et al. "Teaching Preferences of International Students: A Review of STEM and Non-STEM Student Perspectives." vol.11, no.1 2021: pp.37-55. http://doi.org/10.4018/IJTESSS.2021010103

APA

Smith, C., Zhou, G., Potter, M., Wang, D., Menezes, F., Kaur, G., & Danko, H. (2021). Teaching Preferences of International Students: A Review of STEM and Non-STEM Student Perspectives. , 11(1), 37-55. http://doi.org/10.4018/IJTESSS.2021010103

Chicago

Smith, Clayton and George Zhou, Michael Potter, Deena Wang, Fabiana Menezes, Gagneet Kaur, and Habriela Danko. "Teaching Preferences of International Students: A Review of STEM and Non-STEM Student Perspectives," 11, no.1: 37-55. http://doi.org/10.4018/IJTESSS.2021010103

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Mendeley
Description, Mission, Scope & Coverage
Description:
The International Journal of Technology-Enabled Student Support Services (IJTESSS) presents, analyzes, shares, and collaborates ideas, experiences, research studies, and cases on the advancements, innovations, and implementations of technology in student support services covering the entire gamut... Show More
Mission & Scope:
The mission of International Journal of Technology-Enabled Student Support Services (IJTESSS) is to provide an international forum for technological innovations and its related applications for effective student support services and its management and administration in all the segments/stages of education (formal as well as non-formal), including, but not limited to, early childhood education... Show More
Coverage:
  • Academic program life cycle management and Student Support
  • Advertising and promotion of academic programs and Student Support Services
  • Digital Support Services and Education
  • Direct marketing of educational programs
  • Education product management
  • Educational and allied services marketing
  • Educational branding
  • Educational institution corporate identity
  • Educational partnership management
  • Educational product management & and differentiation
  • Educational services and its marketing
  • Ethical issues in the Student Support Services
  • Globalization and Student Support
  • Innovations in technology for Student Support
  • Integrated Virtual learning Environment and Support Services
  • Interactive technologies for marketing of Support Services
  • International partnership and franchising
  • Management of technology and marketing-led change in education
  • Market segmentation and Education Support
  • Network marketing of educational institutions
  • Online Learning and Student Support
  • Open and Distance Learning Support Services
  • Quality assurance in educational programs and support services
  • Quality, gaps analysis, and Grievance Redressal in institutional support services
  • Role of technology in promotional mix and education
  • Skill Development and Competency Enhancement Support and Services
  • Societal marketing and educational Support
  • Strategic collaboration and transnational Student Support Services
  • Student as customers and institutions as corporate houses
  • Student Life Cycle Management
  • Student Recruitment, Development, Retention and Assessment
  • Student Support towards sustainable educational development
  • Students Relationship Management
  • Support Services for International Students
  • Technology and Support Services for In Campus and Off Campus Students
  • Technology driven Support Services for Learners with Special Needs
  • Technology enhanced Educational Partnership
  • Technology for transnational partnership and collaboration in education
  • Technology in educational program development
  • Technology in services marketing of education
  • Trademark of academic programs and Support Services
  • Transnational strategies for Student Support Services
  • Virtual Student Support Administration
  • Vocational Education and Student Support
Editorial Board

Editorial Board

Editors-in-Chief
Siran Mukerji, Indira Gandhi National Open University, India ORCIDhttps://orcid.org/0000-0001-9861-3013
Anjana, Indira Gandhi National Open University, India
Associate Editors
Carolyn Stevenson, Purdue University Global, United States ORCIDhttps://orcid.org/0000-0001-7521-8133
Catherine Atwong, California State University, United States
Don Krug, University of British Columbia, Canada
Elizabeth Donnellan, Kaplan University, United States
Felix Maringe, Southampton University, United Kingdom
Gilbert Ahamer, Austrian Academy of Sciences, Austria ORCIDhttps://orcid.org/0000-0003-2140-7654
Jace Hargis, Kean University, United Arab Emirates
Joan Guàrdia-Olmos, University of Barcelona, Spain
Kathryn Ley, University of Houston-Clear Lake, United States
Kevin Yee, University of Central Florida, Spain
Michael Vallance, Future University Hakodate, Japan ORCIDhttps://orcid.org/0000-0001-8695-0960
Pak Ng, Nanyang Technological University, Singapore
Robson Marinho, Andrews University, United States
Rommel De Vera, Adamson University, Philippines
Ruth Gannon-Cook, DePaul University, United States
Viktor Wang, California State University, San Bernardino, United States
Xavier Triadó Ivern, University of Barcelona, Spain
Editorial Review Board
Antonios Andreatos, Hellenic Air Force Academy, Greece ORCIDhttps://orcid.org/0000-0002-2271-8764
Arnab Kundu, Bankura University, India ORCIDhttps://orcid.org/0000-0002-7169-7189
Fahri Özsungur, Mersin University Faculty of Economics and Administrative Sciences, Turkey ORCIDhttps://orcid.org/0000-0001-6567-766X
Gabriele Strohschen, DePaul University, United States
Janet Salmons, Vision2Lead, Inc., United States
Lynn Wilson, SeaTrust Institute & Walden University, United States
Mahnane Lamia, University of Badji Mokhtar, Algeria
Piet Kommers, University of Twente, Netherlands
Prodhan Mahbub Ibna Seraj, American International University-Bangladesh, Malaysia ORCIDhttps://orcid.org/0000-0002-4483-6059
Vardan Mkrttchian, HHH University/Triple H Hamalsaran of HHH TECHNOLOGY Inc., Australia ORCIDhttps://orcid.org/0000-0003-4871-5956
W.G.C.W. Kumara, South Eastern University of Sri Lanka, Sri Lanka ORCIDhttps://orcid.org/0000-0002-4613-275X
Editor-in-Chief Emeritus
*Purnendu Tripathi, Indira Gandhi National University, India ORCIDhttps://orcid.org/0000-0002-2078-6755
Editorial Policy
IGI Global holds its journals to the highest ethical practices. View Full Editorial Policy
Abstracting and Indexing
IGI Global Open Access
As an academic publisher at the forefront of advancement for over 30 years, IGI Global OA provides quality, expediate OA publishing with a top-of-the-line production system backed by the international Committee on Publication Ethics (COPE). With a streamlined publishing process, flexible funding options, and more, researchers can freely and immediately share their peer-reviewed research with the world.
  • Rigorous and Expediate Publishing Process
  • Research Is Fully Free and Accessible to All (Creative Commons BY License)
  • Increased Discoverability of Published Content (89% Higher Download Rate)
  • Acceleration of Citation Impact & Increased Indexing Potential
  • Greater Visibility & Wider Professional Recognition
  • Opportunities for Networking & Collaboration
  • Supports Overall Career Advancement
  • Affordable Article/Chapter Processing Charges (APCs/CPCs) (Starting at US$ 500)
  • And More.
Article Processing Charges
Article Processing Charge (APC):

Payment of the APC fee (directly to the publisher) by the author or a funding body is not required until AFTER the manuscript has gone through the full double-blind peer review process and the Editor(s)-in-Chief at his/her/their full discretion has/have decided to accept the manuscript based on the results of the double-blind peer review process. 
Please note that IGI Global cannot schedule the article for publication or publish the article until payment has been received. It is also important to note that in scholarly publishing, utilizing an open access journal's resources and time with no intent to pay the open access Article Processing Charge (APC) if the article manuscript is accepted following the peer review process is considered to be unethical and exploitative.

What Does IGI Global's Open Access APC Cover?

In the traditional subscription-based model, the cost to the publisher to produce each article is covered by the revenue generated by journal subscriptions. Under OA, all the articles are published under a Creative Commons (CC BY) license; therefore, the authors or funding body will pay a one-time article processing charge (APC) to offset the costs of all of the activities associated with the publication of the article manuscript, including:

  • Digital tools used to support the manuscript management and review process
  • Typesetting, formatting and layout
  • Online hosting
  • Submission of the journal's content to numerous abstracts, directories, and indexes
  • Third-party software (e.g. plagiarism checks)
  • Editorial support which includes manuscript tracking, communications, submission guideline checks, and communications with authors and reviewers
  • All promotional support and activities which include metadata distribution, press releases, promotional communications, web content, ads, fliers, brochures, postcards, etc. for the journal and its published contents
  • The fact that all published articles will be freely accessible and able to be posted and disseminated widely by
    the authors
  • Professional line-by-line English language copy editing and proofreading*

*This service is only performed on article manuscripts with fully paid (not discounted or waived) APC fees.

APC Subsidizing and Funding

To assist researchers in covering the costs of the APC in OA publishing, there are various sources of OA funding. Additionally, unlike many other publishers, IGI Global offers flexible subsidies, 100% Open Access APC funding, discounts, and more. Learn More

Open Access Funding Resources
IGI Global recognizes that many researchers may not know where to begin when searching for OA funding opportunities. IGI Global recently launched an Open Access Funding Resources page for researchers to browse. This page provides a comprehensive list of OA funding sources available for researchers to secure funds for their various OA publications.
Submit to This Journal
This journal is currently actively seeking new submissions. Interested authors should ensure that their article manuscript adheres to the journal's submission guidelines and utilize the journal article template, which include originality of the manuscript, professional English language copy editing, APA formatting tips, and more. To submit an article for consideration, please begin the submission process below.
Contact
Siran Mukerji
Anjana
Editors-in-Chief
International Journal of Technology-Enabled Student Support Services (IJTESSS)
E-mails: siranmukerji@gmail.com & anjana.virbhan@gmail.com
Editorial Office
701 E. Chocolate Ave.
Hershey, PA 17033, USA
717-533-8845 x100
Archiving
All of IGI Global's content is archived via the CLOCKSS and LOCKSS initiative. Additionally, all IGI Global published content is available in IGI Global's InfoSci® platform.