International Journal of Technology-Enabled Student Support Services (IJTESSS)

International Journal of Technology-Enabled Student Support Services (IJTESSS)

Formerly International Journal of Technology and Educational Marketing (IJTEM)
Editors-in-Chief: Purnendu Tripathi (IGNOU, India) and Siran Mukerji (IGNOU, India)
Published: Semi-Annually |Established: 2019
ISSN: 2577-5871|EISSN: 2577-588X|DOI: 10.4018/IJTESSS

Description

The International Journal of Technology-Enabled Student Support Services (IJTESSS) presents, analyzes, shares, and collaborates ideas, experiences, research studies, and cases on the advancements, innovations, and implementations of technology in student support services covering the entire gamut of education ranging from formal learning to informal learning, including childhood education, tertiary education, vocational education, open and distance education, and skill development and competency enhancement. Targeting educational planners, administrators, researchers, educational technologists, educational specialists, and marketing educators, IJTESSS attempts to create a networked approach of synergy between technology and student support services and its management for sustainable educational development and competency enhancement. In addition to full-length research papers, this journal publishes insightful books reviews and case studies on educational institutions and their techno-management initiatives for the management and administration of support services for students at all levels/stages of education.

Topics Covered

  • Academic program life cycle management and Student Support
  • Advertising and promotion of academic programs and Student Support Services
  • Digital Support Services and Education
  • Direct marketing of educational programs
  • Education product management
  • Educational and allied services marketing
  • Educational branding
  • Educational institution corporate identity
  • Educational partnership management
  • Educational product management & and differentiation
  • Educational services and its marketing
  • Ethical issues in the Student Support Services
  • Globalization and Student Support
  • Innovations in technology for Student Support
  • Integrated Virtual learning Environment and Support Services
  • Interactive technologies for marketing of Support Services
  • International partnership and franchising
  • Management of technology and marketing-led change in education
  • Market segmentation and Education Support
  • Network marketing of educational institutions
  • Online Learning and Student Support
  • Open and Distance Learning Support Services
  • Quality assurance in educational programs and support services
  • Quality, gaps analysis, and Grievance Redressal in institutional support services
  • Role of technology in promotional mix and education
  • Skill Development and Competency Enhancement Support and Services
  • Societal marketing and educational Support
  • Strategic collaboration and transnational Student Support Services
  • Student as customers and institutions as corporate houses
  • Student Life Cycle Management
  • Student Recruitment, Development, Retention and Assessment
  • Student Support towards sustainable educational development
  • Students Relationship Management
  • Support Services for International Students
  • Technology and Support Services for In Campus and Off Campus Students
  • Technology driven Support Services for Learners with Special Needs
  • Technology enhanced Educational Partnership
  • Technology for transnational partnership and collaboration in education
  • Technology in educational program development
  • Technology in services marketing of education
  • Trademark of academic programs and Support Services
  • Transnational strategies for Student Support Services
  • Virtual Student Support Administration
  • Vocational Education and Student Support

Mission and Scope

The mission of International Journal of Technology-Enabled Student Support Services (IJTESSS) is to provide an international forum for technological innovations and its related applications for effective student support services and its management and administration in all the segments/stages of education (formal as well as non-formal), including, but not limited to, early childhood education, school education, K-12 education, higher education, online, distance, and continuing education. The purpose of the journal is to cover diverse socio-economic, geographic, and differential cultural perspectives under the overall mandate of the application of technology in student centric support services in the diversified fields of education and learning. This journal publishes scholarly articles on the latest findings in technology and its application for student support services.

Table of Contents and List of Contributors

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Editor(s)-in-Chief Biography

Purnendu Tripathi, an International Research Fellow (2009) of Open University Business School (OUBS) at Open University (UK), has a Ph.D in Management. At Arab Open University (AOU) Saudi Arabia, as a faculty member in Business Administration, he was faculty mentor, programme and course coordinator entrusted with the responsibility of training and development of the faculty members teaching in open and distance learning (ODL) environment, besides his own teaching and research in ODL. Currently, he is serving as one of the Editors-in-Chief of International Journal of Technology and Educational Marketing (IJTEM). He has authored/edited five Teaching Case books on Innovations in Educational Marketing, Interactive Technology Environments, Technology Enhanced Learning, Transnational Learning & Technologically enabled Environments, and Technological Adaptability and Transnational Learning. His current research interests include Higher Education Management, Higher Education Marketing, and Academic Program Life Cycle (APLC). In his parent institution, IGNOU (India), he is Deputy Director, looking after academic management and student support services in open and distance learning.
Siran Mukerji, a Jawahar Lal Nehru scholar for her doctorate in Human Resource Development, also has completed her masters in distance education and public administration. She has been International Research Fellow of Open University Business School (2009) at Open University (UK). At Arab Open University Saudi Arabia, she was a faculty member in Business Administration for three years. She is one of the Editors-in-Chief of International Journal of Technology and Educational Marketing (IJTEM) and Author/Editor of Teaching Case books on Innovations in Educational Marketing, Interactive Technology Environments, Technology Enhanced Learning, Transnational Learning & Technologically enabled Environments, and Technological Adaptability and Transnational Learning. She has contributed articles in standard national and international journals and also presented papers in national and international conferences. Dr. Mukerji is a member of review committees for numerous international conferences and journals. Her current research interests include performance management and HRM in open and distance learning institutions. In her parent institution, IGNOU (India), she is Deputy Director, responsible for student recruitment and related support services management in the present region.

Editorial Board

Associate Editors
Gilbert Ahamer, Austrian Academy of Sciences, Austria
Catherine Atwong, Fullerton University, United States
Clare Blanchard, University of Chester, United Kingdom
Rommel De Vera, Adamson University, Philippines
Elizabeth Donnellan, Kaplan University, United States
Ruth Gannon-Cook, DePaul University, United States
Joan Guàrdia-Olmos, University of Barcelona, Spain
Jace Hargis, University of the Pacific, United States
Jill Jameson, University of Greenwich, United Kingdom
Piet Kommers, University of Twente, Netherlands
Don Krug, University of British Columbia, Canada
Kathryn Ley, University of Houston-Clear Lake, United States
Felix Maringe, Southampton University, United Kingdom
Robson Marinho, Andrews University, United States
Pak Ng, Nanyang Technological University, Singapore
Carolyn Stevenson, School of General Education, Purdue University Global, United States
Xavier Triadó Ivern, University of Barcelona, Spain
Michael Vallance, Future University Hakodate, Japan
Kevin Yee, University of Central Florida, Spain
Editorial Review Board
Omar Al Rayes, Dar Al Uloom University, Saudi Arabia
Pilar Aparicio Chueca, University of Barcelona, Spain
Payal Arora, Erasmus University, United States
Larry Burton, Andrews University, United States
Katalin Csoma, Embassy of Canada in Budapest, Hungary
Aaron Hung, Columbia University, United States
Eunhee Jung, IVECA International Virtual Schooling, United States
Karen Kaun, Knowledge iTrust, United States
Karin Levinsen, Aarhus University, Denmark
Neo Mai, Multimedia University, Malaysia
Davison M. Mupinga, Kent State University, United States ORCIDhttps://orcid.org/0000-0002-7478-1132
Eunhee O’Neil, Center for International Virtual Schooling, United States
Ahmed Rafi, Multimedia University, Malaysia
Rikki Rimor, Kibbutzim College of Education Technology and the Arts, Israel
Ruth Robbins, University of Houston-Downtown, United States
Yigal Rosen, Harvard University, United States
Janet Salmons, Vision2Lead, Inc., United States
David Stein, The Ohio State University, United States
Gabriele Strohschen, DePaul University, United States
Victor Wang, Grand Canyon University, United States
Constance Wanstreet, The Ohio State University, United States
Lynn Wilson, SeaTrust Institute & Walden University, United States
Peter Woods, Multimedia University, Malaysia
Darwish A. Yousef, UAE University, United Arab Emirates
Zuochen Zhang, University of Windsor, Canada

Submission

Researchers and practitioners are invited to submit their original empirical research articles 3,000–10,000 words in length. Interested authors must consult the journal’s guidelines for manuscript submissions at http://www.igi-global.com/publish/contributor-resources/before-you-write/ prior to submission. All submitted articles will be reviewed on a double-blind review basis by no fewer than 3 members of the journal’s Editorial Review Board and 1 Associate Editor. Final decision regarding acceptance/revision/rejection will be based on the reviews received from the reviewers and at the sole discretion of the Editor-in-Chief.

All manuscripts must be submitted through the E-Editorial Discovery™ online submission manager. Please see the link at the bottom of this page.

All submissions and inquiries should be directed to the attention of:

Purnendu Tripathi and Siran Mukerji
Editors-in-Chief
International Journal of Technology-Enabled Student Support Services (IJTESSS)
E-mails: purnendutripathi@gmail.com and siranmukerji@gmail.com