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Variables Performance for E-Services Acceptance: A Descriptive Statistical Analysis

Kamaljeet Sandhu (University of New England, Australia)

Copyright: © 2013 |Pages: 11

EISBN13: 9781466646025|DOI: 10.4018/978-1-4666-2827-4.ch009

OnDemand PDF Download:

List Price: $37.50

Abstract

This case study examines the Web Electronic Service framework for a University in Australia. The department is in the process of developing and implementing a Web-based e-service system. The user experience to use e-services requires insight into the attributes that shape the experience variable. The descriptive data about the attributes that form the experience variable is provided in this study.