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What is Socio-Technical Gap

Chapter 41
Handbook of Research on Socio-Technical Design and Social Networking Systems
“The social-technical gap is the divide between what we know we must support socially and what we can support technically” (Ackerman 2000, p179).
Published in Chapter:
An Analysis of the Socio-Technical Gap in Social Networking Sites
Tanguy Coenen (Vrije Universiteit Brussel, Belgium), Wouter Van den Bosch (Katholieke Hogeschool Mechelen, Belgium), and Veerle Van der Sluys (Independent Scholar, Belgium)
Copyright: © 2009 |Pages: 16
DOI: 10.4018/978-1-60566-264-0.ch041
Abstract
This chapter views social networking sites as supporting social capital and the advantages which derive from it, namely emotional support, information exchange, and a capacity for concerted action. Social capital is subdivided in three types: relational, cognitive, and structural. The authors derive a number of social needs from these types of social capital and discuss how the social networking sites considered in this study support or fail to support these needs with technical features. The contributions of this chapter include the dimensionalisation of the socio-technical gap in social networking systems and a discussion of elements that reside in the gap.
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