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What is Crisis Communication

Emerging Technologies for Health Literacy and Medical Practice
The methodology of disseminating information during a crisis to provide guidance, reduce uncertainty, and address public concerns, increasingly using social media platforms for timely updates.
Published in Chapter:
Social Media and Health Communication: A Review of Advantages, Challenges, and Best Practices
Kavita Thapliyal (Amity International Business School, Amity University, Noida, India), Manjul Thapliyal (Visions Ahead Foundation, India), and Diya Thapliyal (DME, Guru Gobind Singh Indraprastha University, India)
Copyright: © 2024 |Pages: 21
DOI: 10.4018/979-8-3693-1214-8.ch017
Abstract
The extensive impact of social media on modern society has transformed the landscape of health communication, by introducing novel techniques, strategies, and best practices. This chapter investigates the connection between social media and health communication, researching successful techniques that promote public health and well-being globally. Such an exploration is significant as it investigates the intricate relationship between social media and health communication, exploring successful techniques that promote public health and well-being globally. With enormous users worldwide, digital platforms like Facebook, Instagram, and Twitter serve as powerful tools for circulating health information and encouraging community engagement. Social media health communication requires adapting and reshaping content to various audiences, incorporating multimedia formats for convenience, and leveraging influencers to enhance messages. The ability to reach large and diverse demographics in real time enhances the dissemination of preventive measures, health education, and crisis communication.
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More Results
“New Normal” Strategic Communication
The communication activities that a company plans and performs before, during, and after a crisis situation.
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Communication During a Pandemic: An Analysis Through the Lenses of Brand Management Strategy
Public relations’ reactive activity that aims to protect a company whenever its reputation is challenged and to effectively deal with all its stakeholders during an emergency.
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COVID-19 Crisis Response of Higher Education Institutions: Tampere University (TAU) and University of São Paulo (USP)
An action during a crisis response stage to inform individuals, communities and organizations about the crisis and crisis management strategies.
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Communicating Natural Calamity: The Sentiment Analysis of Post Rigopiano's Accident
The effort of communicating with the public and stockholders when an unexpected event occurs that could have a negative impact on the organization reputation.
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Evaluation of Research Trends in Social Media Crisis Communication
Information given by organisations/nations in crisis to help stakeholders make sense of the crisis.
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Race and Cultural Taboo: Refugee Disaster Vulnerability and Resilience
The process to collect and disseminate information to address a crisis situation. It includes the technologies, systems, and protocols that enable individuals and organizations to effectively communicate during a crisis.
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