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What is Organizational Reputation

Handbook of Research on Telecommunications Planning and Management for Business
Reputation is describe as a core intangible resource and represents the affective or emotional evaluation of a firm as part of the social construction process, at a point in time, and over time.
Published in Chapter:
Mixing and Matching Organizational Network Legitimacy Practices to China's Telecommunication Market
Brian Low (University of Western Sydney, Australia) and Wesley J. Johnston (Georgia State University, USA)
DOI: 10.4018/978-1-60566-194-0.ch016
Despite massive investment, few foreign firms doing business in China’s telecommunication sector can claim success. Such failures can be explained by their inability to acquire organizational legitimacy. Legitimacy is garnered when firms successfully market their competencies to key stakeholders, by conforming to regulative processes, institutional norms and cognitive meanings within the environment. But which competencies should a firm push to develop its legitimacy and to whom should they be targeted? While firms can push its in a variety of different ways, there is no guarantee of success in a network of embedded, interdependent stakeholders. Drawing on institutional theory, this chapter presents a case research based framework to describe an iterative and incremental process to help firms manage their network legitimacy. Using this framework, the chapter examines the complementary assets and legitimacy orientations of these firms with network stakeholders, and the resulting inter-partner initiatives and alliances.
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