Search the World's Largest Database of Information Science & Technology Terms & Definitions
InfInfoScipedia LogoScipedia
A Free Service of IGI Global Publishing House
Below please find a list of definitions for the term that
you selected from multiple scholarly research resources.

What is w-HEALTHQUAL

Chapter 7
Global Campaigning Initiatives for Socio-Economic Development
The scale used in the analysis and that allows for the analysis of patients’ satisfaction and built under the base of the SERVQUAL and SERVPERF, as it has been recommended to adapt such scales to the field where they are going to be applied.
Published in Chapter:
The w-HEALTHQUAL: A Measurement Scale for Analyzing Patients' Satisfaction With Primary Healthcare
Ana Luisa Godoy Caballero (University of Extremadura, Spain) and Luis Regino Murillo Zamorano (University of Extremadura, Spain)
Copyright: © 2019 |Pages: 20
DOI: 10.4018/978-1-5225-7937-3.ch007
Abstract
The aim of this chapter is to develop a new scale that adequately measures patients' satisfaction with the healthcare from the user's perspective. Using information reported by patients about their experience and about the importance of certain aspects of primary care, a new measurement instrument is built: the w-HEALTHQUAL. It allows to adequately measuring patients' satisfaction with primary healthcare and is used to identify different areas of satisfaction in the health map of the Spanish region of Extremadura by means of a two-stage cluster analysis. Three groups of patients that differ between them in patients' level of satisfaction are identified, allowing for the categorization of each the centers in the region based on the satisfaction level of the patients they treat. The analysis suggests that a different distribution of healthcare may be needed so that a more effective healthcare can be delivered.
Full Text Chapter Download: US $37.50 Add to Cart
eContent Pro Discount Banner
InfoSci OnDemandECP Editorial ServicesAGOSR