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What is Social Software Usability

Chapter 50
Handbook of Research on Social Interaction Technologies and Collaboration Software: Concepts and Trends
A set of principles and practices aimed to deliver more service-orientated Web 2.0-based applications.
Published in Chapter:
The Usability of Social Software
Lorna Uden (Staffordshire University, UK) and Alan Eardley (Staffordshire University, UK)
Copyright: © 2010 |Pages: 11
DOI: 10.4018/978-1-60566-368-5.ch050
Abstract
Emergent Web 2.0 technologies and applications (such as blogs, wikis, podcasts, mashups, and folksonomies) present a range of opportunities and benefits and are increasingly used by people to interact with each other. Despite the growing popularity of social software, there is a lack of research on the usability of these tools. This chapter focuses on how users interact with Web 2.0 technology, discusses a conceptual framework for a usability evaluation of social software, describes the different types of social software applications, and offers guidelines for their usability evaluation. The argument advanced is that social software usability should be viewed as a set of principles and practices aimed to deliver more service-orientated Web 2.0-based applications.
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