What is Wireless Markup Language (WML)

People have become accustomed to changes in their environment with every new generation of technology. It is through the shift in technology that people are seeing the world through new views and paradigms. We see these paradigm shifts in phases, such as when our parents went from listening to radio to watching television. We have seen the shift in the paradigm when our generation went from stand-alone personal computers to retrieving information off the Internet (Singh, 2003). But the latest shift in paradigm is the explosive developments of the mobile devices and the applications that are constantly being expanded upon to further the potential use of these devices from everyday personal needs to strategic business processes. People today are reeling from the benefits of mobile devices through increased productivity. The people that are benefiting the most are the mobile workers, especially the executives, middle management managers, and salespeople who are not bound by a desk or specific work locations (Cozza, 2005). Mobile devices have given added levels of service to people by allowing them to stay on top of customer support through improved customer care that has increased the company return on investment (Cozza, 2005). Employees can now access their email, contacts, corporate data and up to date meeting schedules by proving invaluable asset information to the corporate employee of today.