Disruptive Innovation and Emerging Technologies for Business Excellence in the Service Sector

Disruptive Innovation and Emerging Technologies for Business Excellence in the Service Sector

Release Date: March, 2022|Copyright: © 2022 |Pages: 285
DOI: 10.4018/978-1-7998-9194-9
ISBN13: 9781799891949|ISBN10: 1799891941|ISBN13 Softcover: 9781799891956|EISBN13: 9781799891963
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Description & Coverage
Description:

Today’s customer-oriented operational philosophy has forced organizations to face the challenge of transforming into digital businesses to meet growing customer demand. The reality is that power is shifting from institutions to customers, so it’s up to providers to master both customer experience and digital operational excellence. However, despite this turn toward digitalization, many businesses struggle to manage their technology base strategically.

Disruptive Innovation and Emerging Technologies for Business Excellence in the Service Sector provides an in-depth exploration of options that can assist organizations in developing a consistent and coherent view of various drivers in order to shape their markets and operations as well as how disruptive innovations and emerging technologies can contribute to businesses now and in the future. Covering a wide range of topics such as sustainable transportation and customer service experiences, it is ideal for industry professionals, researchers, academicians, instructors, decision makers, and students.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

  • Automotive Industry
  • Business Distinction
  • Customer Service Experiences
  • Digitalized Performance Management Systems
  • Disruptive Business Innovation
  • Emerging Technologies
  • Organizational Innovation
  • Service Industries
  • Sustainability
  • Sustainable Transportation
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Editor/Author Biographies

Vipin Nadda is working as Lecturer and Programme Manager (Postgraduate-Tourism & Hospitality) with University of Sunderland in London. Some of his previous responsibilities involved Lecturer in tourism and hospitality management at Oxford House College, London and Kurukshetra University in India. He also freelance as 'consultant' for Confederation of tourism and Hospitality, Anglia Ruskin University, BPP University and Cardiff Metropolitan University. He has more than twenty years of experience in education, Industry and research and besides PhD in tourism, also written book Chapters, published four books, attended, presented papers in various international conferences/seminars and organised International academic conferences. He is Editor-in Chief for International Journal of Entrepreneurship Management Development and Innovation. As an experienced academician, he has been Lecturing/teaching a variety of subjects ranging from, Strategic tourism development, Destination branding, global tourism, sustainable tourism development, hospitality management studies, Tourism Marketing and International Hospitality Marketing, Marketing strategy, International business environment, Applied Research Methods, supervising MBA, MSc, and PhD Dissertation projects in UK as well as overseas. Dr. Nadda has been also actively involved in development of Programme at different awarding bodies. He has been working with confederation of tourism and hospitality awarding body based at London as an exam board member, external examiner and assessor for last seven years and has helped to develop level-5/6 qualifications for them, which are Ofqual, recognised and delivered globally. He has international exposure, having taught students from various nationalities, which evidences his adaptability, diversity and multi-levelled skills.

Pankaj Kumar Tyagi is an accomplished academician, researcher, and consultant. He is presently working as Professor at Chandigarh University, Mohali, India. Dr. Tyagi is an alumnus of Hemwati Nandan Bahuguna Garhwal University (Central University) and Kurukshetra University. He has more than 21 years of experience in the industry, teaching, training, consultancy, and expertise in destination management, travel process and disruptive technologies. He has published over 40 research papers in international journals indexed in the quality database and authored/edited 12 books. He is a reviewer for many international journals in tourism, management, and technology.
Priyanka Tyagi is a Tourism & Hospitality Skill Council (India) Certified Master Trainer & Assessor. She is also associated as Lead Assessor and Trainer with Management & Entrepreneurship and Professional Skill Council (India). She has earned Master of Tourism Administration degree from Hemwati Nandan Bahuguna Garhwal Central University, India, Master of Business Administration Degree from Maharishi Dayanand University, India and M.Phil from Madurai Kamaraj University, India. She has 14 years of experience in the industry, academics & skill-based vocational training. Ms Priyanka has published many research papers in international peer-reviewed journals and edited 4 books. She has expertise in product development, resources management, human resources practice and cultural tourism.
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