Leveraging AI and Emotional Intelligence in Contemporary Business Organizations is a compass that guides academic scholars, students, and practitioners through the turbulent seas of modern business management. It dissects the problems and offers clear, well-researched solutions. With a team of respected researchers, academicians, and professionals at the helm, this book is a beacon of knowledge, illuminating the path to success in today's business landscape.

Leveraging AI and Emotional Intelligence in Contemporary Business Organizations is the ultimate resource for anyone seeking to understand and conquer the challenges facing contemporary organizations. Its chapters cover a wide spectrum of crucial topics, providing readers with the tools and insights they need to thrive in the world of management. Business leaders who are grappling with issues related to AI implementation, workforce diversity, data analytics, or emotional intelligence, will find this book offers a comprehensive and accessible guide.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

Artificial Intelligence Implementation
Business Success
Contemporary Business Organizations
Data Analytics
Diverse Workforce
Emotionally Intelligent Leaders
Hybrid Work
Leveraging Artificial Intelligence in Business
Management Tools
Modern Businesses
Remote Work

Reviews & Statements

In this era of technological advancement, the once clear demarcation between humans and artificial intelligence is becoming blurred. With the involvement of artificial intelligence in our lives, one needs to ponder upon the close-knitted association of humans and machines. As the interaction and interdependence between humans and artificial intelligence is increasing, the debate over whether AI will replace humans in the workforce often boils down to a handy, twofold explanation: AI will replace humans for most repetitive and manual labour tasks, while humans will excel at soft skills. This book is an attempt to showcase a believe that AI will help humans to improve emotional intelligence. Over the years, emotional intelligence has evolved into a must have skill. Employees with high emotional intelligence are more likely to stay calm under pressure, resolve conflict effectively, and respond to co-workers with empathy. The chapter "Emotional Intelligence: A Foundation of Business Management" intends to express the 5S approach to emotional intelligence as the foundation of Business management. For detailed explanation, have a look at this book, it is going to be a great resource for both professionals as well as for students.

– Dr Richa Kapoor Mehra, O.P Jindal Global University

Organizations are facing an array of complex challenges that demand innovative solutions. From managing a diverse workforce and harnessing the power of data analytics to adapting to remote work and the pressing need for emotionally intelligent leaders, the demands on modern businesses are constantly evolving and increasing. Staying ahead of these challenges is not only essential for survival but also for thriving in an ever-changing environment. Leveraging AI and Emotional Intelligence in Contemporary Business Organizations is a compass that guides academic scholars, students, and practitioners through the turbulent seas of modern business management. It dissects the problems and offers clear, well-researched solutions. With a team of respected researchers, academicians, and professionals at the helm, this book is a beacon of knowledge, illuminating the path to success in today's business landscape.

– Bhawana Bhardwaj, Central University of Himachal Pradesh

By exploring the importance of empathy in business environments, Chapter two not only underscores the fundamental human relevance in decision-making and relationship management, but also highlights the opportunity for integrating empathic elements into the design and implementation of AI and machine learning-based solutions. Recognizing and incorporating empathy into AI strategies not only improves operational effectiveness, but also contributes to the creation of more ethical, inclusive and human-oriented systems, thus shaping the future of technology-driven business environments.

– José Andrade, Instituto Superior Miguel Torga - Coimbra, Portugal

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Editor/Author Biographies

Dipanker Sharma is a faculty at Central University of Himachal Pradesh in the School of Commerce and Management Studies. He has total work experience of eighteen years and his area of interests are Human Resource Management and Organisational Behaviour. With an illustrious industrial experience of over a decade as a Corporate Trainer with many renowned MNCs, his contribution to academia is unparalleled. Dr. Sharma’s academic career has been extraordinary. He has three patents in his name and has published more than two dozens of research articles in nationally and internationally acclaimed journals. He has presented research papers in more than 30 national and international conferences and he has received National and International awards for his work. He has done short assignments in Asian countries like Hong Kong, Dubai, Bhutan, and Singapore and has taken up many research projects on women empowerment and related issues. His area of research includes migration studies, Brain Circulation of Human Capital, Leadership, Work-life Balance, Workforce Diversity and Knowledge Management.

Bhawana Bhardwaj is a faculty member at the School of Commerce and Management Studies, at Central University of Himachal Pradesh, India. She has 18 Years of postgraduate teaching and research experience. Throughout her education, she has been recognised for her merit and has received merit scholarships. She has contributed to the academic field as a dedicated academician and prolific writer by raising numerous social and organizational issues. She has over 40 research papers and book chapters published in prestigious refereed national and international journals with worldwide publishers such as Elsevier, Emerald, IGI Global, and others. She has presented papers as well as acted as a resource person in more than 34 National and International conferences. She has also attended and organized numerous faculty development programs and workshops. As a resource person, she has been immensely appreciated by the organisers for her pedagogy and content. She has been conferred with “The Young Researcher Award” and National Budding Researcher Award and the “Education Excellence Award in Human Resource Management.” Currently, she is working on Book projects related to Contemporary issues such as AI, Emotional Intelligence and Conflict Management. Her research interest includes AI, GHRM, Skilled Migration and Organizational Ambidexterity.

Mohinder Chand Dhiman is currently Professor, Department of Tourism and Hotel Management, Kurukshetra University, Kurukshetra, India. He has also served as professor School of Tourism, Travel and Hospitality Management, Central University of Himachal Pradesh. Dharamshala, H.P from 1-11-2022 to 30-11-2023. Dr. Mohinder Chand joined the Department of Tourism and Hotel Management, Kurukshetra University as Lecturer in November 1993 and became Associate Professor in the same department in January, 2006 and subsequently joined as professor in Jan. 2009. Dr. Mohinder’s teaching interests have been in Travel Agency Management, HRM in Hospitality and Tourism, Hospitality Finance& Accounting, and Hospitality Strategic Management. As a part of his research program, Dr Mohinder has guided 20 PhD students and 8 M.Phil students, Dr. Mohinder has published more than 110 research papers in Tourism and Hospitality journals and other Journals & books of international repute Dr. Mohinder has authored/ co-authors / co-edited 14 books such as International Tourism and Hospitality in Digital Age (2015) IGI-publication USA , Opportunities and Challenges for Tourism and Hopsitality in The BRIC Nations ( 2016) IGI-publication USA, and International Travel Agency and Tour Operation Management (2019)- IGI- Global publication USA and AI and Emotional intelligence in Modern Business Management (2023) IGI- Global publication USA. Presently, he is editor of International Journal of Hospitality and Tourism Systems (Scopus Indexed). Dr. Mohinder is also serving as Editorial Board member of various international and national journals. He received his Ph.D. degree from Himachal Pradesh University, Shimla. He is Vice –President, Indian Tourism and Hospitality Congress (ITHC) and also General Secretary of Indian Hospitality Congress (IHC).

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