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What is Effective Listening

Encyclopedia of Strategic Leadership and Management
Effectively listening goes beyond just listening with your ears. It also engages your eyes, intuition, and heart in patient, undivided, empathic attention to another person, resulting in his or her greater trust in you and willingness to communicate even the difficult issues.
Published in Chapter:
Leading with Intention: The Power of Must, Will, and Now
Nancy Kymn Harvin Rutigliano (State University of New York Empire State College, USA) and Amy Frost (Getting Back to Work, USA)
Copyright: © 2017 |Pages: 17
DOI: 10.4018/978-1-5225-1049-9.ch030
Strategic leadership and management have been widely studied through the lenses of economics, business models, theories of work, and the like. This chapter offers a unique view of strategic leadership and management through the examination of two collections of imperatives: “Leadership Under Fire” written by a retired U.S. Army Major and “Live With Intention” written by a businesswoman and author whose published work has been read by millions. We make the case that effective leadership and management is a function of the relationship with one's self, one's work as well as with a myriad of stakeholders. The unique lens of this chapter provides a means to consider “outside the box” approaches to fueling bottom-line results, sustainability, and global impact through strategic leadership and management.
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