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Chapter 18

Handbook of Research on International Business and Models for Global Purpose-Driven Companies

A condition or capability needed by a stakeholder to solve a problem or achieve an objective.

Published in Chapter:

Quality Models and Systems in Relation to the Automotive Sector in Colombia: Autoparts Sector Case

Ricardo Prada (EAN University, Colombia) and Pablo Ocampo (EAN University, Colombia)

Source Title: Handbook of Research on International Business and Models for Global Purpose-Driven Companies

DOI: 10.4018/978-1-7998-4909-4.ch018

Abstract

Quality management systems (QMS) have evolved in parallel with the concept of quality itself. The standardization of the requirements beyond the ISO 9001 standard makes the fulfillment of the suppliers and the relationship with the main clients much easier. Therefore, other criteria and/or standards have been developed that generally refer to documents published by national or international standards bodies. This work explores the situation of the main models and standards used in the automotive industry and especially in the manufacturing companies of the auto parts sector. In this case, the most commonly used models are the European Foundation for Quality Award (EFQM) in Europe, Malcolm Baldrige National Quality Award (MBNQA) in the USA, Deming Prize in Japan and Asia, among others.