Refers to locating, collecting, and storing the relative information of an experience.
Published in Chapter:
Problem Solving and Risk Management Methodology: Feedback From Experiences With the Use of Taxonomies
Esmeralda Andrade Hernández (Tecnológico Nacional de México, Misantla, Mexico), Gregorio Fernández-Lambert (Tecnológico Nacional de México, Misantla, Mexico), David Lara Alabazares (Tecnológico Nacional de México, Misantla, Mexico), Yesica Mayett Moreno (Universidad Popular Autónoma del Estado de Puebla, Mexico), and Laurent Geneste (École nationale d'ingénieurs de Tarbes, France)
Copyright: © 2021
|Pages: 18
DOI: 10.4018/978-1-7998-8185-8.ch018
Abstract
Intending to lead organizations to continuous improvement, this chapter proposes a methodology that involves three axes: risk management, problem- solving, and feedback experience. This methodology allows organizations to characterize the experiences they have already confronted, as well as new experiences (which can be risks or problems) with the use of taxonomies established by the organization. It also enables them to capitalize and exploit their knowledge base. This work proposes a best-use approach of the past experiences that are similar to a current event and facilitate their treatment and provide solutions. The authors take the feedback as a point of articulation between the two methodologies because it is a mechanism that offers knowledge where it can be found that the organizations must avoid and take advantage of.