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What is Digitalization in Tourism

Chapter 41
Handbook of Research on the Impacts and Implications of COVID-19 on the Tourism Industry
Refers to the increasing use of digital tools in the tourism industry in processes such as accommodation, food and beverage, transportation and tourist experience.
Published in Chapter:
The Rise of Digitalization in the Tourism Industry During COVID-19: Cyber Space, Destinations, and Tourist Experiences
Öznur Akgiş İlhan (Ahi Evran University, Turkey)
Copyright: © 2021 |Pages: 20
DOI: 10.4018/978-1-7998-8231-2.ch041
Abstract
Undoubtedly, tourism is one of the sectors most affected by the COVID-19 pandemic. In this sense, it is one of the most important issues in tourism research. The strategies implemented in combating the pandemic caused a significant increase in the use of digital technologies in tourism. In this context, in this chapter, the effects of the COVID-19 pandemic on tourism on digitalization are examined in the context of transportation, accommodation, food and beverage, and tourist experience. Research findings indicate that the traditional concept of space in tourism geography is in a transformation towards cyberspace. The pandemic has proven our need for digital strategies and planning tools in tourism. The future will be a time when smart and cyber tourism is increasingly discussed.
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