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What is Inclusive Organization

Chapter 10
Cross-Border E-Commerce Marketing and Management
An organization that makes everyone feel comfortable and part of the organization regardless of all kinds of diversity, i.e., age, sex, gender, experience, perspective, lifestyle.
Published in Chapter:
Managing Human Resources in E-Commerce
Roksana Binte Rezwan (Hiroshima University, Japan)
Copyright: © 2021 |Pages: 28
DOI: 10.4018/978-1-7998-5823-2.ch010
Abstract
Human resources are the driving force and source of the core competitive advantage of any business. The purpose of this chapter is to discuss how human resource management (HRM) practices and human resource (HR) strategies are formulated and utilized in the context of e-commerce firms. When discussing e-commerce, relatively less attention is paid to HRM-related issues. However, analyzing, carefully, both the successful start-ups (i.e., Dollar Shave Club and Warby Parker) and e-commerce giants (i.e., Amazon and Alibaba) treat HRM as a critical success factor. Because business success depends on the careful integration of HRM strategies with business requirements and strategies. In this chapter, the different HRM practices and strategies adopted by different e-commerce firms will be discussed.
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