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What is Online Food Delivery Service

Chapter 19
Handbook of Research on Artificial Intelligence and Knowledge Management in Asia’s Digital Economy
Is a process where businesses deliver customers' orders through an online platform such as mobile applications, websites, and social media to the address intended by the customers.
Published in Chapter:
Online Food Delivery Services During COVID-19: A Case Study in Brunei Darussalam
Nabilah Idris (Universiti Brunei Darussalam, Brunei), Mohamad Nur Farihin Abu Bakar (Universiti Brunei Darussalam, Brunei), Yusrina Yakub (Universiti Brunei Darussalam, Brunei), Dhabitah Arabi (Universiti Brunei Darussalam, Brunei), and Mohammad Nabil Almunawar (Universiti Brunei Darussalam, Brunei)
Copyright: © 2023 |Pages: 31
DOI: 10.4018/978-1-6684-5849-5.ch019
Abstract
Ever since the rise of the COVID-19 pandemic, the majority of the world has experienced lockdowns or 'stay-at-home' restrictions to lessen the public movement and curb the transmission of the life-threatening SARS-CoV-2 virus. This pressured as well as inspired businesses to have to adapt to the situation by means of technological innovations, causing the emergence of online food delivery services in Brunei and many parts of the world. The primary focus of this study is to explore factors such as convenience, customer satisfaction, and trust that have caused the rise of demand for online food delivery services (OFDS) in Brunei Darussalam during the pandemic. The research confirmed that most factors are significant determinants of the growth of OFDS in Brunei due to COVID-19.
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