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What is Quality Characteristics

Handbook of Research on E-Learning Standards and Interoperability: Frameworks and Issues
Each characteristic is distinguishing feature of the product (service). The term quality characteristic is defined in the standard as inherent characteristic of a product, process or system related to a requirement.
Published in Chapter:
Satisfaction Measurement in Education
Lilyana Nacheva-Skopalik (Technical University of Gabrovo, Bulgaria)
DOI: 10.4018/978-1-61692-789-9.ch022
The chapter presents the importance of providing high quality e-learning and the need to apply the requirements of the standards from ISO 9000 series for continual improvement of the quality management systems in education. The work applies the main principles for multiple criteria decision making. An approach for satisfaction measurement is developed. It uses weighting coefficients as qualitative valuation of the importance of the quality characteristics and numerical valuation for the level of satisfaction with the quality characteristics. The suggested approach is suitable to apply for different purposes in education in order to achieve high quality e-learning. It is also suitable to apply to different areas within quality management systems.
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Improving User Satisfaction in VO through Systems Usability
System evaluation should consider information system quality postulates. According to the ISO 9126-1 standard, quality refers to the following set of system characteristics: functionality, reliability, usability, efficiency, maintainability, and portability.
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