What is Quality Matters (QM)

The purpose of this chapter is to provide a framework for defining quality standards, guidelines, and strategies for the delivery of successful online education in a changing society. Online education is one of the most prevalent outcomes of the influence of technology and economic and competitive pressures. Continued growth in the demand for online education has forced many traditional educational institutions to re-evaluate their historically defined quality standards, guidelines, and strategies relating to the delivery of courses and programs. As the trend toward online education continues, it is imperative to have a framework that will provide guidance to educational institutions when designing the successful delivery of online education. Research over the last two decades has provided information that can be used as a foundation for developing a framework for the strategic planning of online education at the state, institutional, program, and course levels.