What is Quality of Customer Service

The study aims to investigate the impact of the use of financial technology (FINTECH) on the profitability of banks; indicate the impact of using FINTECH to increase the quality of bank's services to provided customers; and clarify the impact of use on raising the operational efficiency of banks. The results of the study found that the use of financial technology in banks facilitates the procedures for securing the necessary financing for customers, and activating electronic services such as credit card payments, mobile phone technology, and other electronic services. FINTECH increases competition in banks by reducing barriers to entry for new products to the market. Banks use FINTECH to achieve efficient results in terms of reducing costs, increasing revenue growth, reducing risks, raising operational efficiency, and increasing profitability.