What is Reference Groups

Understanding the concept of “professionalism” is an important precursor to gaining knowledge about the different influences and beliefs of this term. This chapter establishes a definition of professionalism and explores how self-concept, self-identity, and self-efficacy impact an individual's capacity to perform in workplace environments. Topics covered in this chapter include the different contexts for professional communication and how changing social trends affect future understandings of the term. The chapter will conclude by exploring how increased cultural and ethnic diversity necessitates a change in behaviors, norms, and social practices in professional environments.