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What is Socio-Technical System

Encyclopedia of E-Business Development and Management in the Global Economy
A system that recognizes the interaction between people and technology.
Published in Chapter:
Designing e-Business Applications with Patterns for Computer-Mediated Interaction
Stephan Lukosch (Delft University of Technology, The Netherlands) and Till Schümmer (FernUniversität in Hagen, Germany)
DOI: 10.4018/978-1-61520-611-7.ch101
Probably the most important aspect of e-Business and e-Commerce is that it mediates the interaction between various stakeholders in a business setting. New organizational forms such as virtual organizations emerged in which independent companies form a strategic alliance for a close collaboration towards a shared goal (e.g., shared product development). New forms of B2C (business-to-customer) interaction argue for the importance of hearing the customer’s voice e.g., by providing means for customization (Piller, 2006) or by collecting the customers’ feedback (Levine, Locke, Searls, & Weinberger, 2000). And in some cases, C2C (customer-to-customer) interaction has become an integrated part of the business (in settings where customers also act as providers of goods or services). Closely related to these trends is the emergence of the Web 2.0 as “a set of economic, social, and technology trends that collectively form the basis for the next generation of the Internet – a more mature, distinctive medium characterized by user participation, openness, and network effects.” (Musser, O’Reilly et al., 2006, p. 4). Again, collaboration and user participation is one of the most important terms in this definition and it is what makes Web 2.0 different from traditional web sites that have mainly focused on content delivery rather than interaction and collaboration among users of content. Considered from an e-business perspective, there are important analogies, especially the shift from mass delivery to customized goods and services that are co-created by traditional sellers and customers.
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More Results
The Level and Impact of Web Based E-Government Adoption: The Case of Jogjakarta's Local Governments
Consists of technical aspects (information and technology) and social aspects such as people, organization and environment of a system.
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From Conception to Demise: Implications for Users of Information Systems in Changing a Local Parastatal Educational Institution in KwaZulu-Natal, South Africa
An approach to complex organizational work design that recognizes the interaction between people and technology in workplaces. The term also refers to the interaction between society’s complex infrastructures and human behaviour. User: An individual who uses a computer. This includes expert programmers as well as novices. An end user is any individual who runs an application program.
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Benchmarking Human Resource Information Systems
A (man-made) organized set of interconnected elements comprising of technical components such as machines and computer hardware as well as of human components such as people, policies and procedures.
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Professionally Ethical Ways to Harness an Art-Making Generative AI to Support Innovative Instructional Design Work
The understanding of particular technologies as comprising both social and technical aspects.
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Evaluating IT-Enabled Transformation in Public Services: A Case Study on Assessing Information Systems Effectiveness in a Government Organization in Turkey
Recognizes the interaction between people and technology. A Socio-technical system is about the social aspects of people and society and technical aspects of machines and technology. Socio-technical refers to the interrelatedness of social and technical aspects of an organisation.
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Systems and Software Engineering in IT System Development
It is a system in which the human and technical aspects are considered to achieve both technical and human performance, considering the interaction between humans and technology.
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