The tourism and hospitality industry encompasses a diverse range of businesses, including lodging, restaurants, tourism destinations and attractions, as well as airlines and other modes of transport. They not only stimulate economic activity, but also create jobs, generate revenue, and contribute significantly to development.
Published in Chapter:
Importance of ICT Advancement and Culture of Adaptation in the Tourism and Hospitality Industry for Developing Countries
Tanvir Abir (International University of Business, Agriculture, and Technology (IUBAT), Bangladesh) and Md Yusuf Hossein Khan (International University of Business, Agriculture, and Technology (IUBAT), Bangladesh)
Copyright: © 2022
|Pages: 12
DOI: 10.4018/978-1-7998-8165-0.ch003
Abstract
The influence of ICT on tourism and hospitality is related to the facilitation of contact with stakeholders, acting as an effective distribution channel, and providing an effective forum for marketing, among other things. Tourism and hospitality are heavily reliant on information and communication technology in developing countries as well as in the developed nations. ICT has had a major effect on this market. The primary goal of this research is to identify the difference in ICT advancement and adaptation between developed and developing countries, as well as to determine how developing countries can benefit from it and make recommendations. This research was conducted using a qualitative approach. Using various types of literature such as research papers, articles, and books, this study highlights and scrutinizes the significance of ICT and how these actions contribute to the tourism and hospitality sector to raise awareness among academicians, researchers, tourism businesses, and government officials about the effectiveness of ICT applications in tourism and hospitality.