What is Tungurahua

The objective of the study is to propose a methodology and measures for the assessment of relationship quality between producers and clients and between producers and suppliers of the footwear sector. For this purpose, a principal component factor analysis (PCA) has been applied on a sample of footwear producers of Tungurahua, Ecuador. The PCA analysis included the seven dimensions of relational coordination theory and other three dimensions, such as trust, cooperation, and satisfaction. Results show that the quality of relationships is composed by two factors, one related to communication and one related to relationships. Some changes occur in these dimensions depending on the stakeholders involved in the relationship. The scores of the components resulted from the PCA analysis were used to calculate communication and relationship indexes. Additionally, a correlation analysis has been performed showing a positive correlation between communication and relationships dimensions in both producers-clients relationship and producers-suppliers relationship.