Mahmood Shah

This chapter reports on knowledge management (KM) practices in the customer service and lending departments of one of Bulgaria's top retail banks and investigates how KM...

This paper reports on knowledge management (KM) practices in the customer service and lending departments of one of Bulgaria's top retail banks and investigates how KM...

The provision of services on the Internet has expanded the field of e-banking to reach all major banks around the world. E-Banking Management: Issues, Solutions, and Strategies...

This article examines and discusses the issues identified as organisational barriers to e-banking by examining the e-banking implementation strategies of two well established UK...

This chapter is an introduction to the themes covered in the book. It sets the background, defines the context and provides a basis for the material covered inthe subsequent...

The purpose of this chapter is to outline the online revolution which occurred in the banking sector, mainly in the developed world. It will briefly cover the history of banking...

The purpose of this chapter is to discuss various aspects of e-banking including the sequence of evolution of e-banking as well as other issues which this has brought with it....

E-banking relies heavily on information and communication technologies (ICT) to achieve its promise of 24 hours availability, low error rates, and quicker delivery of financial...

As discussed in the Chapter IV, e-banking is different from other forms of technological projects. It brings a different set of challenges for managers which are discussed in...

The aim of this chapter is to offer the reader a means by which human involvement in e-banking may be evaluated and improved. At the heart of this problem lies a need to...

Building on the previous chapters, this chapter will discuss some of the most common problematic issues in e-banking implementation and management. The main focus will be on...

This chapter builds on previous chapters and brings together the technical, managerial and social issues discussed in this book so far, to offer practical solutions to the...

Project management is an important concept in business development. Often, the development of information technology or managing change will be run as projects, and managed using...

As has been shown to be the case with information systems, it can be argued that the perception of knowledge seen as either a purely technical or purely social phenomenon is...

This chapter focuses predominantly on the development of a toolset for e-banking strategic planning. But before moving on to this, the following section briefly outlines some of...

This last chapter is a summary of previous chapters. Whereas previous chapters focused on specific issues in e-banking, this chapter presents a summarised full picture along with...

The financial service is facing a new delivery challenge in the shape of the Internet and e-commerce (Akamavi, 2005). The Internet as a channel for banking service delivery is...