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What is SeviceBots

Chapter 1
Handbook of Research on Innovation, Differentiation, and New Technologies in Tourism, Hotels, and Food Service
Robots designed to support and serve people through physical and social interactions.
Published in Chapter:
Robotization and Smart Technologies in the Hospitality Industry
Züleyhan Baran (Akcakoca Vocational School, Duzce University, Turkey), Şükran Karaca (Tourism Faculty, Sivas Cumhuriyet University, Turkey), and Huseyin Baran (Art Design and Architecture Faculty, Duzce University, Turkey)
Copyright: © 2023 |Pages: 31
DOI: 10.4018/978-1-6684-6985-9.ch001
Abstract
New-gen technologies have profoundly impacted all aspects of life and various economic sectors. The tourism industry, known for its inclination towards innovation, has been quick to embrace technological advancements. In response to the global pandemic, tourism businesses such as hotels, food services, and transportation have increasingly utilized robotic systems to ensure social distancing, hygiene, and sanitation measures. However, digitization presents significant challenges for the tourism industry, requiring companies to adapt their operations to stay competitive. Automation has emerged as a highly beneficial trend, simplifying tasks and introducing innovative processes to tourism business models. This enables companies to provide personalized services tailored to the preferences of “digital tourists.” Overall, new-gen technologies are reshaping the tourism industry and driving it toward enhanced efficiency and customer satisfaction.
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