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What is Organizational Citizenship Behavior

Challenges and Impacts of Religious Endowments on Global Economics and Finance
Voluntary or discretionary actions and behaviors to help others in the organization and to make the organization better.
Published in Chapter:
Servant Leadership and Nonprofit Management
Omer F. Ozbek (University of Maryland University College, USA)
DOI: 10.4018/978-1-7998-1245-6.ch008
Abstract
This chapter analyzes servant leadership theory from the perspective of Islamic nonprofits. It is one of the rare management science approaches to examining Islamic nonprofits and waqfs. Definitions and characteristics of servant leaders are derived from major studies on servant leadership, and outcomes for nonprofit organizations are discussed based on available evidence in the literature. Servant leadership is compared to other major leadership theories and examined in cultural context. Although the studies in the West dominate the servant leadership literature, it is argued that the philosophy of a servant leader is deeply rooted in other cultures and faiths, particularly Islamic tradition. The author examines whether servant leadership fits the leadership definitions in recent studies on Islamic leadership. There is also a comparison of the Organizational Leadership Assessment (OLA) for servant leadership and the Islamic Leadership Inventory (ILI). The author points to gaps in the literature and provides suggestions for future research.
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More Results
Organizational Citizenship Behavior: A Field Study in the Italian Hospitality Industry
Is defined as those individual behaviors that are beneficial to the organization and are discretionary, not directly or explicitly recognized by the formal reward system, and that in the aggregate promotes the effective functioning of the organization.
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Meta-Analysis of Antecedents and Consequences of Empowering Employees as a Contemporary Management Approach
A type of behavior in which employees exert extra role performance and cooperate with the organizational rules, procedures, goals and objectives.
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Enhancing Employee Innovative Work Behavior Through Human Resource Management Practices
Refers to the extra role behaviors that go beyond the formal job descriptions and expectations which the employess are willing to Show in order to contribute to the organization.
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A Systematic Review of the Correlates and Outcomes of Employee Engagement
Voluntary individual behavior that contributes to the effective functioning of the organization, regardless of direct and explicit formal reward systems of the organization.
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Managing Human Resources in E-Commerce
It is the high ground behavior expected from an employee as a responsible member of the organization.
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Impact of Psychological Contract on Employees' Performance: A Review
It is defined as the workers’ behavior & the workers’ own option to work outside the anticipations of an enterprise.
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The Fundamentals of Organizational Citizenship Behavior
The extent to which an employee's voluntary support and behavior contributes to the organization's success.
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Green Transformational Leadership and Organizational Behavior Effectiveness
A discretionary job performance in which employees go beyond the prescribed job requirements that are not explicitly recognized by the formal reward system, and engage in helping behaviors aimed at individuals and the organization as a whole.
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The New Chief Diversity Officer: Establishing a Diversity, Equity, Inclusion, and Belonging Initiative
All the positive and constructive employee actions and behaviors that aren't part of their formal job description. These behaviors deal with the actions and behaviors that are not required by the organization of workers. They are not critical to the job, but benefit the team and encourage even greater organizational functioning and efficiency. This is typically categorized as a worker “going above and beyond” or “giving their all.”
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